Frequently Asked Questions
Everything you need to know about your beauty journey with La Cosmetique.
Are your products 100% authentic?
Yes, we guarantee that all products sold on La Cosmetique are 100% authentic and sourced directly from authorized distributors or the brands themselves.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for opened skincare?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
Are your products cruelty-free?
We carry a wide range of cruelty-free and vegan brands. You can use our 'Values' filter on the shop page to find products that align with your ethical preferences.